O&M Wear Mask


Oatcakes & Milkshakes
keeping you safe.

We’ve made a few extra changes to comply with the recent government rules, in order to keep you safe during your visit. If you’re showing any symptoms or waiting for a test result we’re asking you to rearrange your O&M visit.

O&M COVID Table Service

Table Service

We now have dedicated staff members to take your order directly from your table, both indoor and outdoor. Our staff also have dedicated safe distance areas to stand when taking your order.

O&M COVID Track & Trace

Track & Trace

It is now required that your contact details will be added to our system for 21 days. These will be taken on arrival if you’re dining in. We can take this manually or you can scan our QR code.

O&M COVID Button

Service Button

We’ve introduced a service button to each table, this will help reduce any waiting times. All you have to do is click the button and a member of staff will be over.

O&M COVID Booths

Booth Seating

We’ve changed all our in store seating to booth seating, we’ve also added extra protective screens between each booth to give you maximum protection.

O&M COVID Cleaning

Enhanced Cleaning

We’ve added extra cleaning to our already large cleaning schedule. This now includes extra cleaning of high touch areas. We also clean down every booth and menus before a new customer is sat, ensuring your area is clean and safe.

O&M COVID Masks

Face Masks

We’ve now made it mandatory that all staff members must wear a face covering when serving any customer. Customers also must wear a face mask when at our store but feel free to take it off when you’re sat at your table.

O&M COVID Tempretures

Smart Legals

We’ve introduced brand new smart fridge temperature sensors, probes and smart date labels to help reduce high touch areas for staff.

O&M COVID HOPT

HOPT Ordering

You can now download the ‘HOPT’ app and order some limited food and drink directly to your table from your smartphone.

O&M COVID Signs

COVID Signage

We’ve increased our in store signage to ensure doorways and high use areas are always kept clear for both staff members & customers.

O&M COVID Screens

Protective Screens

We’ve introduced protective screens along our staff work area, this means you can safely see our open kitchen.