At Oatcakes & Milkshakes we produce all our products with the utmost care to ensure they are safe for you to enjoy.

To view our allergen matrix for our up to date menu, please click here

How we prepare your meal when you have an allergy.

We carry out a full risk assessment for raw materials with regards to all 14 recognised allergens listed in the Food Information for Consumers Regulation (EU). These allergens are:

  • Cereals containing gluten; namely wheat (such as spelt and khorasan wheat), rye, barley, oats
  • Crustaceans; for example, prawns, crabs, lobster, crayfish
  • Eggs
  • Fish
  • Peanuts
  • Soybeans
  • Milk (including lactose)
  • Nuts; namely almonds, hazelnuts, walnuts, cashews, pecan nuts, Brazil nuts, pistachio nuts, macadamia (or Queensland) nuts
  • Celery (including celeriac)
  • Mustard
  • Sesame
  • Sulphur dioxide/sulphites
  • Lupin, which includes lupin seeds and flour
  • Molluscs like mussels, whelks, oysters, snails and squid 

As well as having an up to date allergen matrix viewable online, all our staff members will also double check up to date packaging before making your food based on your allergy, this is due to us buying third party products such as chocolate bars, which allergen advice may change regularly.

MILKSHAKES AND DESSERTS 

Before preparing your allergy milkshake, we have a separate blender jug which is sterilized, along side a lid. This prevents any cross contamination. All surfaces & blenders will be cleaned down.

Your milkshake will be prepared and placed away from other drinks; allergy drinks will be bought out first and the rest of your order will then follow. 

As well as signage around the store regarding allergens, staff will also ask you and your group if you have any allergies on your table when ordering, this is so they can talk you through options and bring you out an allergen list. 

STAFF TRAINING 

All of our staff are thoroughly trained to the highest standard when it comes to allergens, you can see staff certificates on arrival to our store displayed on the wall. All our staff are trained to a minimum of Food Hygiene Level 2 with all staff completing allergen training annually. Our team have been trained to ask about allergies on every order, but if you do have one & our team have not asked, it is your responsibility to make them aware of any allergies you have.

PLEASE NOTE BEFORE ORDERING WITH AN ALLERGY

Although we’re trained & will take extreme care when preparing your meal, due to the size of our premises, the extreme business & the amount of allergenic ingredients we handle, we can’t always 100% guarantee that our food & drink will be completely allergen free. We also can’t guarantee a third party suppliers allergens are 100% correct, so please evaluate your risk and speak to a member of staff before ordering your food & drink. Our team must be told about your allergy prior to ordering.